NDIS Resources

We have been a registered NDIS Provider since 2013 and completed our second certified audit in 2023. A lot has changed in this time and is likely to keep changing. The NDIS is constantly updating its website and resources to support participants' understanding of processes and ways to gain support. Here are a few valuable links:

www.ndis.gov.au/participants

www.ndis.gov.au/participants/assistive-technology-explained

www.ndis.gov.au/contact/feedback-and-complaints

Access Orthotics actively seeks to support the NDIS Code of Conduct within our clinics and actions.

Access Orthotics Code of Conduct

• act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions

• respect the privacy of people with disability

• provide support and services in a safe and competent manner with care and skill

• act with integrity, honesty, and transparency

• promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of support provided to people with disability

• take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability

• take all reasonable steps to prevent and respond to sexual misconduct.

Compliments & Complaints

Patient feedback

At Access Orthotics, we have intentionally designed our clinic and processes around a patient-centered model. We strive to give you the best care and services possible.

Part of that care is listening!

Listening to how we can best meet your needs, and taking actions to improve. Complaints are supported and taken seriously.

We also like to hear and learn about the services or supports that have made a difference in your lives outside of our clinic. Are we doing things well and exceeding your expectations?

If you have anything, good or bad, to say about our customer service, products, or care, please feel supported to contact Tamra (Owner and Lead Clinician) directly at tamra@accessorthotics.com.au or our reception suport@accessorthotics.com.au or anonymously through our Client Feedback Form.